Refund and Returns Policy

Clixvo Return & Refund Policy

At Clixvo, we provide digital marketing solutions, including SEO, social media management, and creative services. Since our services are digital and delivered electronically, they cannot be “returned” in the traditional sense. However, we strive to ensure client satisfaction and have outlined our refund policy below.

1. Eligibility for Refunds:

• Refunds may be considered only if the service has not been delivered as agreed.
• If there is a billing error or duplicate payment, clients are entitled to a full refund.
• Custom services already completed and delivered (such as SEO work, campaigns, or design projects) are non-refundable.
• Refund requests must be made within 7 business days from the original payment date.

2. Non-Refundable Services:

• SEO services once initiated
• Digital campaigns already launched
• Consultations, strategy sessions, or advisory services already conducted
• Any third-party tools, subscriptions, or advertising budgets purchased on behalf of the client

3. Requesting a Refund:

To request a refund, clients must contact us within 7 business days of the billing date. Please provide details of your concern so we can evaluate your request fairly. We encourage clients to reach out to us directly before opening a dispute with their bank or payment provider, as this allows us to resolve the issue faster and more efficiently.

• Email: contact@clixvo.com
• Phone: +1 (323) 316-1013

4. Processing Refunds:

If approved, refunds will be processed back to the original payment method within 5–10 business days. The exact timing may depend on your bank or payment provider. All refunds will be confirmed in writing by email once processed.

5. Final Decision:

Clixvo reserves the right to approve or decline refund requests in line with this policy. Our goal is to be fair and transparent, while protecting both our clients and our business from misuse of services.

6. Policy Updates:

Clixvo reserves the right to amend this Return & Refund Policy at any time. Clients will be notified of significant changes via email or website announcements.

7. Contact Information:

• Email: contact@clixvo.com
• Phone: +1 (323) 316-1013
• Website: https://clixvo.com/